Terms & Conditions

General Information

By placing an order on our website, you agree to the following Terms & Conditions.
We reserve the right to update or modify these terms at any time without prior notice.

Product Condition

We sell both new and pre-owned items.
All product conditions, specifications, and included accessories will be clearly described on each product page.

For pre-owned or refurbished products, minor cosmetic wear is expected unless otherwise stated.

Order Processing & Identity Verification

To prevent fraud and protect our customers, we may require ID verification for certain orders.
If we contact you and do not receive a response, or if the identification provided does not meet our requirements, your order may be cancelled.

We reserve the right to refuse or cancel any order at our discretion.

Pickup,Delivery and Shipping

All items are available for pickup at our Melbourne CBD store.

Pickup is available once you receive a “Pickup Ready” notification.
Please bring your order confirmation and ID when collecting your order.

We offer free door-to-door delivery within 30 km of Melbourne CBD.
Delivery typically arrives same day or within 1–3 days, depending on location.

Shipping fees are calculated at checkout based on destination, size and weight.
Orders generally arrive within 2–5 business days. A tracking number will be emailed once dispatched.

Returns, Exchanges & Repairs

We offer a 30-day return, exchange, or repair service only for:

Functional defects not described in the product listing
Significant cosmetic issues not mentioned in the description

Change-of-mind or incorrect orders are not eligible for return or exchange.

For eligible claims, we may repair, replace, or refund depending on the situation.

Warranty

Warranty terms vary by product type:

New items may include manufacturer warranty.
Used or refurbished items may include store warranty as stated on the product page.

Warranty does not cover accidental damage, misuse, or unauthorised repairs.

Payment

We accept:

Credit/Debit Card
Paypal
Manual Payments (Bank Transfer)
Cash on Pickup (if applicable)

Bank Transfer orders must include the order number (shown after checkout).

Order Cancellation

We may cancel an order if:

The item is out of stock
Identity verification fails or no response is received
Payment is not completed
Fraud or suspicious activity is detected

Customers may request cancellation before shipping or pickup preparation begins.

Limitation of Liability

We are not responsible for:

Delays caused by couriers or external logistics services
Data loss, software issues, or user-caused damage
Incompatibility with third-party parts or accessories

Our liability is limited to the maximum extent allowed by Australian Consumer Law.

Privacy

We only collect information necessary to process your order, verify your identity, and provide customer support.

Your data will not be shared with third parties except for payment processing and delivery purposes.